Privacy Policy

Privacy Policy for FeatherHeads

Effective Date: 23rd October 2024

At FeatherHeads, we are committed to safeguarding your personal information and ensuring transparency about how we collect and use your data. This Privacy Policy outlines how we handle your personal data when you use our website or services.

1. Personal Data We Collect

We collect the following personal data:

  • Name
  • Email Address
  • Billing and Shipping Address
  • Phone Number
  • Payment Information

We process payments securely via PayPal and Stripe. FeatherHeads does not store your payment details directly.

2. How We Use Your Personal Data

We use your personal data to:

  • Process and deliver orders
  • Provide customer support
  • Send newsletters and updates
  • Manage subscriptions
  • Deliver services effectively
  • For marketing purposes (emails, ads)

3. Third-Party Sharing

We may share your data with:

  • Payment processors (PayPal, Stripe)
  • Shipping providers
  • Marketing platforms (e.g., Google Analytics, Meta Pixel for tracking user behaviour)

4. Consent and Opt-Out Options

You provide consent for data collection via opt-in forms, consent banners, orders, and customer service communications. To opt-out of marketing emails, click ‘Unsubscribe’ in the email or contact us at support@hair-feathers.co.uk.

5. Data Security

We take reasonable steps to protect your personal data.

6. Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data we hold.
  • Rectification: Request corrections to any inaccurate personal data.
  • Erasure: Request the deletion of your data when it is no longer necessary for the purposes collected.

To exercise these rights, email us at support@hair-feathers.co.uk. In the event of a data breach, we will notify affected customers as soon as possible and inform the ICO where appropriate.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and provide personalised content. Cookies are small data files stored on your device when you visit our site. You can accept or decline cookies via our website’s cookie banner.

8. International Data Transfers

We do not transfer personal data outside the UK unless it is necessary for international shipping.

9. Data Retention

We retain your personal data indefinitely unless you choose to opt-out or until required by law or advised by the ICO.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Scott Sullivan

Email: support@hair-feathers.co.uk