Delivery Information
We aim to get your order to you as quickly as possible!
Processing Time:
Orders are usually packed and dispatched within 1–2 working days.
Shipping Options (UK):
● Standard Delivery: 2–4 working days
● Express Delivery: available at checkout for quicker delivery
You’ll receive a confirmation email once your order has been dispatched. If
you haven’t received your parcel within 7 working days, please contact us
at:
📧 support@hair-feathers.co.uk
Shipping (International):
Orders delivered outside the United Kingdom may be subject to import VAT, customs duties, handling fees or other local charges imposed by the destination country.
Unless these charges are clearly shown as included or prepaid at checkout, they are the responsibility of the recipient and are not included in the product or delivery price paid to Feather Heads.
We cannot predict the amount of these charges, so customers should check with their local customs authority before ordering. Customs processing may also affect delivery times.
💛 Missed Deliveries or Delays
We work with trusted carriers like Royal Mail and Evri. While most parcels
arrive on time, delays can happen – especially during peak periods.
If your parcel is marked as delivered but hasn’t arrived, please check with
neighbours or your local delivery office. If it’s still missing, contact us and
we’ll do our best to help.
🔄 Returns & Cancellations
We want you to be happy with your purchase!
Cancelling Your Order
You have the right to cancel your order for any reason within 14 days of
receiving your item.
To do so, email us at support@hair-feathers.co.uk with your order number
and cancellation request.
You’ll then have a further 14 days to return the items.
Returns
To be eligible for a return, items must be:
● Unused and in original condition
● In their original packaging
🚫 For hygiene reasons, we can’t accept returns on worn or used hair
feathers.
Return postage is the buyer’s responsibility unless the item is faulty or sent
in error.
Refunds
Refunds are issued via your original payment method within 14 days of us
receiving the return.
You’ll receive a refund for the product and any standard delivery charges
(if applicable).
Extra fees for tracked or express shipping are non-refundable unless the
item was faulty or misdescribed.
🛠 Faulty or Damaged Items
If something’s not quite right, please get in touch within 30 days of
receiving your order.
Send your order number, a photo of the issue, and we’ll offer a repair,
replacement, or refund where appropriate.
🙏 Thank You
We’re a small business and we’re so grateful for every order.
Each parcel is packed with care and love – and your feedback means the
world to us.
Thanks for supporting FeatherHeads!